Quality Assurance & Improvement

We support counties using the CalMHSA SmartCare electronic health record system by managing a broad range of QA/QI activities and requirements — including utilization management and review, research, clinical optimization, and performance. Through data-driven insights, our guidance aims to streamline and standardize their operational processes, strengthen compliance, increase knowledge of policy development, and improve workforce retention, with:

Quality Assurance

• Policy Development: Review, synthesize, and provide training for select Behavioral Health Information Notices
• DHCS Compliance Audits: Including pre-audit preparation, audit coordination and audit response.
• Chart Review Tools and Coaching: Development of and training on chart review tools, coaching and support, and executive synthesis.

Quality Improvement:

• EQRO Audit Preparation: Pre-audit preparation, audit coordination and audit response.
• Performance Improvement Projects (PIPs): Provide monthly PIP coaching meetings, writing and data support, and assistance with re-submission activities as needed.