Credentialing

To help ease the costly, time consuming and cumbersome credentialing process for counties, CalMHSA has partnered with CertifyOS, a National Committee for Quality Assurance-certified Credentialing Verification Organization. CalMHSA embarked on this collaboration in response to concerns from both counties and contract provider organizations.

CertifyOS has a track record of reducing the time during which staff are unable to serve clients by accelerating time to credentialing. Features available to counties from a web-based platform include:

• Provider ongoing monitoring
• Built-in communication mechanisms
• A transparent provider outreach module
• Automated notifications
• A virtual credentialing committee module
• Reporting and analytics capabilities

All services align with the requirements in the Department of Health Care Services’ Mental Health and Substance Use Disorder Services Information Notice (IN) Number 18-019 and DHCS Behavioral Health IN Number 25-015.

More information is available in Our FAQs or by contacting [email protected].